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Product Description
As competitiveness increases, many organisations have realised that they cannot compete on price alone and have developed strategies for providing superior customer service. In Customer Care Excellence Sarah Cook provides a comprehensive action plan
This book is second hand, and while you may not get the same publication/version/reprint/edition shown in the picture it will be the same author and title.
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All of our books are in very good condition.
Please be aware that there will be a sticker with an identifying number on the spine of this book.
